Region of Waterloo – Extreme Weather Supports

Financial & Equipment Supports for Extreme Weather

With extreme weather and summer heat events becoming more frequent across Waterloo Region, local financial and health supports are available to help community members stay safe and resilient.

Recognizing extreme heat as an urgent health equity issue, the Region of Waterloo has expanded access to cooling supports through its Discretionary Benefits program.

Discretionary Benefits – Air Conditioner Grants

In 2026, the Region of Waterloo increased accessibility to air conditioners through Discretionary Benefits, providing $350 towards an AC unit (available once every 4 years). Available to Ontario Works (OW), ODSP participants, and low-income non-social assistance residents upon financial assessment.

How to Apply: OW participants should contact their caseworker. ODSP and non-social assistance recipients can call 519-883-2100 or apply online via Ontario Emergency Assistance.

Emergency Utility Arrears Assistance

Financial support is available through Discretionary Benefits to help resolve large utility arrears and prevent or restore service cut-offs.

Transportation to Relief Spaces

Funding for bus tickets and taxi fares to help residents travel to designated local warming, cooling, and clean air spaces during extreme weather alerts.